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Shop Policies

Our goal is to consistently offer our valued guests the very best in personalized barber services. In order to provide the best experience, we ask that you help us to successfully achieve that goal.

ARRIVING FOR APPOINTMENTS: Please arrive 10 minutes early for your first appointment, and 5 minutes early for subsequent appointments. This is your time and we want to ensure that you get the most out of it.

BARBER SHOP ETIQUETTE: We promote a fun, professional environment free from obscenities or off-color jokes. We appreciate the cooperation from staff and client alike.

AGE REQUIREMENT: Children 12 and under must be accompanied by an adult at all times while at EITR. Young men must be 12 years or older to receive a service.

APPOINTMENT CANCELLATION: We fully understand the need for flexibility in our clients busy schedules and respect how valuable their time is.  In order to accommodate our clients in a timely manner, we ask that you give us at least a 4 hour notice when canceling or rescheduling an appointment.

CONVENIENCE OF PRE-BOOKING: Pre-book an appointment around your schedule! No Waiting Lines!

100% SATISFACTION RETURN POLICY: 100% client satisfaction is our goal. We accept returns up to 30 days from original purchase date on all products. All products returned must be 80% full.

NOTE: Elephant In The Room was created so that men could have an environment where they felt comfortable and respected. Women are welcome at EITR, however our services are only be offered to male clients.